Managed IT Support
Day-to-day support with direct engineer access, covering workstations, servers, and network.
Services
Support, infrastructure, and projects
Monthly support agreements with direct engineer access, and project work quoted separately as fixed-price.
Network and Infrastructure
Design, installation, and maintenance of wired and wireless networks across single and multi-site operations.
Cloud and Microsoft 365
Migration, administration, and ongoing management, with tenant ownership held by the client.
Backup and Continuity
Backup design and, more importantly, scheduled restore testing conducted with your team present.
Procurement Support
Hardware and licence procurement at supplier cost, with no markup and no vendor rebate retained.
IT Projects
Migrations, office moves, and rollouts, quoted as fixed-price work separate from the support agreement.
Fees
What the monthly figure actually covers
Our monthly fee reflects a lower client-to-engineer ratio. Direct access only means something if the engineer has room to answer, and maintaining that capacity is the principal cost of the service.
Hardware and licences pass through at cost. We retain no vendor rebate, which is a standard revenue line for managed providers and one we have given up.
Projects are quoted separately. A migration or an office move is fixed-price work agreed in advance, rather than an unexplained increase to the monthly figure.